Master Services Agreement
This Master Services Agreement (this “Agreement”) is by and between AUTOQUOTES LIMITED, a company incorporated in England and Wales under company number 06187748, with its registered office at Suite 2 Wythall Business Centre, May Lane, Hollywood, West Midlands, B47 5PD (“Provider”) and______________________________________, a ____________________________________ with offices located at ___________________________________________________, acting on behalf of itself and its Affiliates, (collectively, “Customer”). Provider and Customer may be referred to herein collectively as the “Parties” or individually as a “Party.” The effective date of the Agreement is the date when the Customer signs the Agreement ( ̈Effective Datë).
WHEREAS, Provider provides subscription-based access to the Services to its customers; and
WHEREAS, Customer desires to access the Services, and Provider desires to provide Customer access to the Services, subject to the terms and conditions of this Agreement.
NOW, THEREFORE, in consideration of the mutual covenants, terms, and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:
(a) “Affiliate” means with respect to a party, any corporation or other legal entity that, directly orindirectly through one or more intermediaries, controls, is controlled by, or is under common control with that party.The term “control” (including the terms “controlled by” and “under common control with”) means the possession,directly or indirectly, of the power to direct or cause the direction of the management and policies of such entity, organization or body, whether through the ownership of voting securities or otherwise.
(b) “Authorised User” means Customer’s employees, consultants, contractors, and agents (i) who are authorised by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement and (ii) for whom a unique id and password to access to the Services has been purchased hereunder.
(c) “Customer Data” means, other than Non-Identifiable Aggregated Data, information, data, in the form and medium, that is submitted or otherwise transmitted by or on behalf of Customer or an Authorised User to the Provider.
(d) “Catalogue” means the proprietary digital catalogue service administered and provided by Provider on a subscription basis which publishes the Catalogue Data to Authorised Users.
(e) “Catalogue Data” means data published by Provider either electronically or in hard copy form which may be accessed by Customer.
(f) “Derivative Works” shall mean a revision, enhancement, modification, translation, abridgment,condensation or expansion of any Provider IP.
- (g) “Non-Identifiable Aggregated Data” shall have the meaning set forth in Section 2(f) herein.
- (h) “Provider IP” means the Services, the Catalogue, the Catalogue Data, and any and all intellectual
property provided to Customer or any Authorised User in connection with the foregoing. For the avoidance of doubt, Provider IP includes any information, data, or other content derived from Provider’s monitoring of Customer’s access to or use of the Services, including any use by Customer of the Catalogue Data, but does not include Customer Data.
(i) “Services” shall mean those services as agreed to between the Parties and set forth on the Service Addendum.
(j) “Service Addenda” shall mean, individually or collectively, the attached Subscription Services Addendum and other addenda made a part of this Agreement from time to time.
2. Access and Use.
(a) Provision of Access.
(i) Subject to and conditioned on Customer’s payment of Fees and compliance with all other terms and conditions of this Agreement, Provider hereby grants Customer’s Authorised Users a non- exclusive, non-transferable (except in compliance with Section 12(g)) right to access and use the Services during the Term, solely for use by Authorised Users in accordance with the terms and conditions herein. Such use is limited to Customer’s internal use.
(ii) Provider shall provide to Customer the necessary passwords and network links or connections to allow Customer to access the Services.
(iii) The total number of Authorised Users will not exceed the number set forth in the Service Addenda, except as expressly agreed to in writing by the Parties and subject to any appropriate adjustment of the Fees payable hereunder. Authorised User ids cannot be shared or used by more than one Authorised User; no user id sharing is allowed.
(iv) In Schedule A attached hereto, Customer shall provide (and continue to update) the legal entity name(s) of any Affiliates which are likely to have Authorised Users under this Agreement.
(b) Catalogue Data Licence. Subject to the terms and conditions contained in this Agreement, Provider hereby grants to Customer a non-exclusive, non-sublicenseable, non-transferable (except in compliance with Section 12(g)) license to use the Catalogue Data during the Term solely for Customer’s internal business purposes in connection with its use of the Services.
(c) Use Restrictions. Customer shall not use the Services or Catalogue Data for any purposes beyond the scope of the access granted in this Agreement. Customer shall not at any time, directly or indirectly, and shall not permit any Authorised Users to: (i) copy, modify, or create derivative works of the Services or Catalogue Data, in whole or in part; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services or Catalogue Data; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Services, in whole or in part; (iv) remove any proprietary notices from the Services or Catalogue Data; or (v) use the Services or Catalogue Data in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.
(d) Reservation of Rights. Provider reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licences expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party any intellectual property rights or other right, title, or interest in or to the Provider IP.
(e) Suspension. Notwithstanding anything to the contrary in this Agreement, Provider may temporarily suspend Customer’s and any Authorised User’s access to any portion or all of the Services if: (i) Provider reasonably determines that (A) there is a threat or attack on any of the Provider IP; (B) Customer’s or any Authorised User’s use of the Provider IP disrupts or poses a security risk to the Provider IP or to any other customer or vendor of Provider; (C) Customer, or any Authorised User, is using the Provider IP for fraudulent or illegal activities; (D) subject to applicable law, Customer has ceased to continue its business in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; (E) Provider’s provision of the Services to Customer or any Authorised User is prohibited by applicable law; or (F) a user of the Provider IP is suspected to not be an Authorised User or if an Authorised User has shared credentials or allowed access to the system by a non-Authorised User; (ii) any vendor of Provider has suspended or terminated Provider’s access to or use of any third-party services
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or products required to enable Customer to access the Services; or (iii) in accordance with Section 5(a)(iii) (anysuch suspension described in subclause (i), (ii), or (iii), a “Service Suspension”). Provider shall use commercially reasonable efforts to provide written notice of any Service Suspension to Customer and to provide updates regarding resumption of access to the Services following any Service Suspension. Provider shall use commercially reasonable efforts to resume providing access to the Services as soon as reasonably possible after the event giving rise to the Service Suspension is cured by the Customer. Provider will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Authorised User may incur as a result of a Service Suspension.
(f) Use of Non-Identifiable Aggregated Data. Customer acknowledges that Provider has the right to collect and use anonymized generic information derived from Customer Data processed by the Services or toaggregate it with anonymized generic information from other customers (“Non-Identifiable Aggregated Data”) for Provider’s reasonable business purposes, including without limitation for analyzing customer needs and improving the Services. Customer agrees that Provider may (i) make Non-Identifiable Aggregated Data publicly available in compliance with applicable law, and (ii) use Non-Identifiable Aggregated Data to the extent and in the manner permitted under applicable law.
3. Customer Responsibilities.
(a) General. Customer is responsible and liable for all uses of the Services and Catalogue Data resultingfrom access provided by Customer or provided to parties at Customer’s direction, directly or indirectly, whether such access or use is permitted by or in violation of this Agreement. Without limiting the generality of the foregoing, Customer is responsible for all acts and omissions of Authorised Users, and any act or omission by an Authorised User that would constitute a breach of this Agreement if taken by Customer will be deemed a breach of this Agreement by Customer. Customer shall use reasonable efforts to make all Authorised Users aware of this Agreement’s provisions as applicable to such Authorised User’s use of the Services and shall cause Authorised Users to comply with such provisions.
(b) Customer Data. Customer shall ensure that where Customer Data includes any personal data, it is provided in compliance with applicable data protection law, and that the Provider’s receipt of it and use of it inorder to provide the Services shall not place the Provider in breach of applicable data protection law. The Customer shall be responsible for ensuring that any necessary notices are provided and consents obtained in relation to such personal data and its display as part of the Services. The Provider shall have absolute discretion as to whether it displays such personal data, and as to how it uses such personal data in the provision of the Services, and as such the Parties acknowledge their understanding that the Provider acts as a controller in its own right in its provision of the Services.
4. Service Levels and Support.
(a) Service Levels. Subject to the terms and conditions of this Agreement, Provider shall use commercially reasonable efforts to make the Services available in accordance with the service levels set out in the Service Addenda.
(b) Support. The access rights granted hereunder entitles Customer to the support services described on Service Addenda for so long as Customer is purchasing the Services pursuant to this Agreement and so long as Customer is not in breach of this Agreement.
5. Fees and Payment.
(a) Fees. Customer shall pay Provider the fees (“Fees”) as set forth in the applicable invoice in accordance with the Service Addenda without offset or deduction. Provider reserves the right to change pricing levels, discounts or fee structures subject to providing reasonable advance notice to Customer [acceptable] prior to
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the beginning of any Renewal Term. Customer shall make all payments hereunder in UK pounds sterling (or such other currency as Provider requires) on or before the due date. If Customer fails to make any payment when due, without limiting Provider’s other rights and remedies: (i) Provider may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law; (ii) Customer shall reimburse Provider for all reasonable costs incurred by Provider in collecting any late payments or interest, including legal fees, court costs, and collection agency fees; and (iii) if such failure continues for three (3) days or more, Provider may suspend Customer’s and its Authorised Users’ access to any portion or all of the Services until such amounts are paid in full.
(b) Taxes. All Fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments. Customer is responsible for all VAT, sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any competent authority on any amounts payable by Customer hereunder, other than any taxes imposed on Provider’s income.
(c) Auditing Rights and Required Records. Customer agrees to maintain complete and accurate recordsof Customer’s use during the Term and for a period of one year after the termination or expiration of this Agreement with respect to matters necessary for accurately determining amounts due hereunder. Provider may, at its own expense, on reasonable prior notice, annually inspect and audit Customer’s records with respect to matters covered by this Agreement, provided that if such inspection and audit reveals that Customer has underpaid Provider with respect to any amounts due and payable during the Term, Customer shall promptly pay the amounts necessary to rectify such underpayment, together with interest in accordance with Section 5(a). Customer shall pay for the costs of the audit if the audit determines that Customer’s underpayment equals or exceeds ten percent (10%) for any quarter. Such inspection and auditing rights will extend throughout the Term of this Agreement and for a period of two years after the termination or expiration of this Agreement.
6. Confidential Information.
(a) Definition of Confidential Information. From time to time during the Term, either Party may disclose or make available to the other Party information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media, that is marked, designated or otherwise identified as “confidential” (collectively, “Confidential Information”). Confidential Information does not include information that, at the time of disclosure is: (a) in the public domain; (b) known to the receiving Party at the time of disclosure; (c) rightfully obtained by the receiving Party on a non-confidential basis from a third party; or (d) independently developed by the receiving Party.
(b) Protection of Confidential Information. The receiving Party shall not disclose the disclosing Party’s Confidential Information to any person or entity, except to the receiving Party’s employees who have a need to know the Confidential Information for the receiving Party to exercise its rights or perform its obligations hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (i) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (ii) to establish a Party’s rights under this Agreement, including to make required court filings. On the expiration or termination of the Agreement, the receiving Party shall promptly return to the disclosing Party all copies, whether in written, electronic, or other form or media, of the disclosing Party’s Confidential Information, or destroy all such copies and certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party’s obligations of non- disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five years from the date first disclosed to the receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.
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(c) Protection of Customer Data. Without limiting the above, Provider will use commercially reasonable efforts to protect Customer Data through use of administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data consistent with prevailing industry practices. We will not (i) modify Customer Data, (ii) disclose Customer Data except as compelled by law in accordance with Section 6(b) or as expressly permitted in writing by Customer or otherwise under this Agreement, or (iii) access Customer Data except to provide the Services or prevent or address service or technical problems, improve the functionality of our Services, to generate Non-Identifiable Aggregated Data as defined in section 2(f), or at Customer request in connection with customer support matters.
7. Intellectual Property Ownership; Feedback.
(a) Provider IP. Customer acknowledges that, as between Customer and Provider, Provider owns all right, title, and interest, including all intellectual property rights, in and to the Provider IP, Non-Identifiable Aggregated Data and Catalogue Data. For purposes of this Agreement, all Provider IP shall be deemed to be Confidential Information. Provider shall be the owner of any and all right, title and interest (including without limitation, all Provider IP) in, of and to any Derivative Works.
(b) Customer Data. Provider acknowledges that, as between Provider and Customer, Customer owns all right, title, and interest, including all intellectual property rights, in and to the Customer Data and Customer’sConfidential Information. Customer hereby grants to Provider a non-exclusive, royalty-free, worldwide licence to reproduce, distribute, and otherwise use and display the Customer Data and perform all acts with respect to the Customer Data as may be necessary for Provider to provide the Services to Customer, and a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to reproduce, distribute, modify, and otherwise use and display Customer Data incorporated within the Non-Identifiable Aggregated Data or the Catalogue Data.
(c) Feedback. If Customer or any of its employees or contractors sends or transmits any communications or materials to Provider by mail, email, telephone, or otherwise, suggesting or recommending changes to the Provider IP, including without limitation, new features, corrections, modifications or functionality relating thereto, or any comments, questions, suggestions, or the like (“Feedback”), Provider is free to use such Feedback irrespective of any other obligation or limitation between the Parties governing such Feedback. Customer hereby assigns to Provider on Customer’s behalf, and on behalf of its employees, contractors and/or agents, all right, title, and interest in, and Provider is free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although Provider is not required to use any Feedback.
8. Warranty Disclaimer.
THE PROVIDER IP IS PROVIDED “AS IS” AND PROVIDER HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PROVIDER SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. PROVIDER MAKES NO WARRANTY OF ANY KIND THAT THE PROVIDER IP, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE.
(a) Provider Indemnification.
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(i) Provider shall indemnify, defend, and hold harmless Customer from and against losses, damages, liabilities, costs (including reasonable legal fees) (“Losses”) incurred by Customer to the extent they result from any third-party claim, suit, action, or proceeding (“Third-Party Claim”) that the Services, or any use of the Services in accordance with this Agreement, infringes or misappropriates such third party’s UK intellectual property rights, provided that Customer promptly notifies Provider in writing of the claim, cooperates with Provider, and allows Provider sole authority to control the defence and settlement of such claim.
(ii) If such a claim is made or appears possible, Customer agrees to permit Provider, at Provider’s sole discretion, to (A) modify or replace the Services, or component or part thereof, to make it non-infringing, or (B) obtain the right for Customer to continue use. If Provider determines that neither alternative is reasonably available, Provider may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Customer.
(iii) This Section 9(a) will not apply to the extent that the alleged infringement arises from: (A) use of the Services in combination with data, software, hardware, equipment, or technology not provided by Provider or authorised by Provider in writing; (B) modifications to the Services not made by Provider; or (C) Customer Data.
(b) Customer Indemnification. Customer shall indemnify, hold harmless, and, at Provider’s option, defend Provider from and against Losses to the extent they result from any Third-Party Claim that the Customer Data, or any use of the Customer Data in accordance with this Agreement, infringes or misappropriates such third party’s rights and any Third-Party Claims based on Customer’s or any Authorised User’s (i) negligence or willful misconduct; (ii) use of the Services in a manner not authorised by this Agreement; (iii) use of the Services in combination with data, software, hardware, equipment or technology not provided by Provider or authorised by Provider in writing; or (iv) modifications to the Services not made by Provider, provided that Customer may not settle any Third-Party Claim against Provider unless Provider consents to such settlement, and further provided that Provider will have the right, at its option, to defend itself against any such Third-Party Claim or to participate in the defence thereof by using legal representation of its own choice.
10. Limitations of Liability.
(a) IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, RESTITUTION, STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER PROVIDER WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.
(b) IN NO EVENT WILL PROVIDER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, INDEMNIFICATION OBLIGATIONS, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED TWO TIMES THE TOTAL AMOUNTS PAID TO PROVIDER UNDER THIS AGREEMENT IN THE YEAR PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED BY LAW.
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11. Term and Termination.
(a) Term. The term of this Agreement begins on the Effective Date and, unless terminated earlier pursuant to this Agreement’s express provisions, will continue in effect through twelve (12) months from the Effective Date (the “Initial Term”). This Agreement will automatically renew for twelve (12) months unless earlier terminated pursuant to this Agreement’s express provisions or either Party gives the other Party written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current term (each a “Renewal Term” and together with the Initial Term, the “Term”); however, for those Customers who had accounts with Provider priorto this Agreement, the annual anniversary date of the Customer’s account with Provider will be the measuring datefor annual renewal invoices and notices of non-renewal.
(b) Termination. In addition to any other express termination right set forth in this Agreement:
(i) Provider may terminate this Agreement, effective on written notice to Customer, if Customer: (A) fails to pay any amount when due hereunder, and such failure continues more than three (3) days after Provider’s delivery of written notice thereof; or (B) breaches any of its obligations under Section 2(c) or Section 6;
(ii) either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach: (A) is incapable of cure; or (B) being capable of cure, remains uncured thirty (30) days after the non-breaching Party provides the breaching Party with written notice of such breach; or
(iii) either Party may terminate this Agreement, effective immediately upon written notice to the other Party, if the other Party: (A) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (B) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency law; (C) makes or seeks to make a general assignment for the benefit of its creditors; or (D) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
(c) Effect of Expiration or Termination. Upon expiration or earlier termination of this Agreement, Customer shall immediately discontinue use of the Provider IP and, without limiting Customer’s obligations under Section 6, Customer shall delete, destroy, or return all copies of the Provider IP and certify in writing to the Provider that the Provider IP has been deleted or destroyed. No expiration or termination will affect Customer’s obligation to pay all Fees that may have become due before such expiration or termination, or entitle Customer to any refund.
(d) Survival. This Section 11(d) and Sections 1, 5, 6, 7, 8, 9, 10, and 12 survive any termination or expiration of this Agreement. No other provisions of this Agreement survive the expiration or earlier termination of this Agreement.
(a) Entire Agreement. This Agreement, together with any other documents incorporated herein by reference and all related Exhibits, constitutes the sole and entire agreement of the Parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this Agreement, the related Exhibits, and any other documents incorporated herein by reference, the following order of precedence governs: (i) first, this Agreement,
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excluding its Exhibits; (ii) second, the Exhibits to this Agreement as of the Effective Date; and (iii) third, any other documents incorporated herein by reference.
(b) Notices. All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice”) must be in writing and addressed to the Parties at the addresses set forth on the first page of this Agreement (or to such other address that may be designated by the Party giving Notice from time to time in accordance with this Section). All Notices must be delivered by hand, nationally recognized overnight courier (with all fees pre-paid), facsimile (with confirmation of transmission) or certified or registered next working day delivery service (in each case, return receipt requested, postage pre-paid). Except as otherwise provided in this Agreement, a Notice is effective only: (i) upon receipt by the receiving Party; and (ii) if the Party giving the Notice has complied with the requirements of this Section.
(c) Force Majeure. In no event shall Provider be liable to Customer, or be deemed to have breached this Agreement, for any failure or delay in performing its obligations under this Agreement, if and to the extent such failure or delay is caused by any circumstances beyond Provider’s reasonable control, including but not limited to acts of God, flood, fire, earthquake, explosion, war, terrorism, invasion, riot or other civil unrest, strikes, labor stoppages or slowdowns or other industrial disturbances, failure of utilities or telecommunications infrastructure, cyber attack, third party software or equipment, or passage of law or any action taken by a governmental or public authority, including imposing an embargo.
(d) Amendment and Modification; Waiver. No amendment to or modification of this Agreement is effective unless it is in writing and signed by an authorised representative of each Party. No waiver by any Party of any of the provisions hereof will be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, (i) no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement will operate or be construed as a waiver thereof and (ii) no single or partial exercise of any right, remedy, power, or privilege hereunder will preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
(e) Severability. If any provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, the Parties shall negotiate in good faith to modify this Agreement so as to effect their original intent as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
(f) Disputes; Binding Arbitration; Governing Law. All claims and disputes arising under or relating to this Agreement between the parties shall first be resolved by mediation with written notice to the other party of its intent to mediate. In the event that mediation does not resolve the dispute within forty-five (45) days of said notice, all disputes arising out of or in connection with the present Agreement shall be finally settled on a confidential basis in under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules and in accordance with the laws of England and Wales without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of England and Wales. Any such arbitration shall be conducted by an arbitrator experienced in cloud-based web services and shall include a written record of the arbitration hearing. Any such arbitration will take place in Birmingham, United Kingdom unless the parties mutually agree to another location. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. Judgment upon the award of arbitration may be entered in any court of competent jurisdiction.
(g) Assignment. Customer may not assign any of its rights or delegate any of its obligations hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the prior written consent
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of Provider. Any purported assignment or delegation in violation of this Section will be null and void. No assignment or delegation will relieve the assigning or delegating Party of any of its obligations hereunder. This Agreement is binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns.
(h) Equitable Relief. Each Party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations under Section 6 or, in the case of Customer, Section 2(c), would cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.
(i) Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement.
(j) Expenses. All costs and expenses incurred in connection with this Agreement and each other agreement, document and instrument contemplated by this Agreement and the transactions contemplated hereby and thereby shall be paid by the party incurring such costs and expenses.
(k) Legal Fees and Costs. In the event of a dispute arising under this Agreement, whether or not a lawsuit or other proceeding is filed, the prevailing party shall be entitled to recover its reasonable legal fees and costs, including legal fees and costs incurred in litigating entitlement to legal fees and costs, as well as in determining or quantifying the amount of recoverable legal fees and costs. The reasonable costs to which the prevailing party is entitled shall include costs that are taxable under any applicable statute, rule, or guideline, as well as non-taxable costs, including, but not limited to, costs of investigation, copying costs, electronic discovery costs, telephone charges, mailing and delivery charges, information technology support charges, consultant and expert witness fees, travel expenses, court reporter fees, and mediator fees, regardless of whether such costs are otherwise taxable.
IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the Effective Date. BY SIGNING BELOW, THE SIGNATORY REPRESENTS AND WARRANTS THAT THEY HAVE THE CORPORATE POWER AND AUTHORITY TO SIGN.
Name: Jim Contardi
Title: Chief Executive Officer
_____________________________, on behalf of itself and its Affiliates
Signature: _________________________ Name: ____________________________ Title: _____________________________ Date: _____________________________
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Schedule A: Customer Affiliate Names
Customer shall provide (and continue to update) the legal entity name(s) of any Affiliates which are likely to have Authorised Users under this Agreement. Customer agrees to update this list upon annual renewal of the Agreement.
__________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________
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Name: Jim Contardi
Title: Chief Executive Officer
_____________________________, on behalf of itself and its Affiliates
Signature: _________________________ Name: _____________________________ Title: ______________________________ Date: ______________________________
SUBSCRIPTION SERVICES ADDENDUM
This Subscription Services Addendum (“Addendum”) is by and between the Customer and Provider pursuant to the attached Master Services Agreement by and between the parties (“Agreement”). This Addendum is effective as of the EffectiveDate and is governed by the terms and conditions of the Agreement. Capitalized terms used but not defined herein shall have the meanings accorded to them in the Agreement.
A. USE OF SERVICES: Provider has developed and maintains certain software and data products collectively known as Subscription Services. Authorised Users will be provided access to the Subscription Services either through downloadable software or via a hosted web server. In all cases, the Authorised User is responsible for establishing internet connection to use the Subscription Services. Provider shall provide the Subscription Services as described in this Subscription Services Addendum, or as described in a Sales Order or Invoice as updated from time to time.
B. FEES: Customer shall pay fees based on the Subscription Fee Schedule either contained herein or as amended via a sales order or renewal invoice which may be updated by Provider from time to time and become effective for Customer upon renewal of this Subscription Services Addendum. All fees are due in accordance with Section 5(a) and Section 11(a) of the Agreement.
C. SERVICE LEVEL AGREEMENT: Provider shall make commercially reasonable efforts to maintain Subscription Services availability and to provide advanced notification of any known service periods that require Subscription Services to be unavailable. Provider may provide Customer access to on-line support and training tools as well as live support via telephone or email Monday through Friday from 8:30am to 5pm UK Standard Time, excluding major holidays and Monday through Friday until 10:00pm US Eastern Standard Time and on Saturday and Sunday from 8am to 8 pm US Eastern Standard time, excluding major holidays.
Product defects reported by Customer or detected by Provider will be evaluated by severity and ability to make alterations to the Software Services. Provider shall determine what, if any, alterations shall be made to the Software Services and timing of those changes.
D. ADDITIONAL TERMS AND CONDITIONS: Customer is responsible for compliance by its Authorised Users of the terms and conditions of the Agreement and agrees to make each Authorised User aware of the restrictions set forth in the Agreement and this Addendum.
IN WITNESS WHEREOF, the Parties hereto have executed this Subscription Services Addendum to be coterminous with the underlying Master Services Agreement. BY SIGNING BELOW, THE SIGNATORY REPRESENTS AND WARRANTS THAT THEY HAVE THE CORPORATE POWER AND AUTHORITY TO SIGN.
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