Another Level of Support from AQ
At AQ, there are some things that will never change, like our passion for building things that helps our customers sell more and our pride in providing the absolute best customer experience around. As we all adapt to the current global crisis, we understand that your team may need support from us that’s not just about AQ's software. You may have a question about your account status, need to secure additional licenses for a newly distributed workforce, or want to understand how you can use AQ more effectively. Our customer success team is here to provide an easier way to connect with us so we can better understand your needs now more than ever.
Getting Started with AQ
Adding a new process to your workflow can be a challenge and your CSM can help ensure your AQ journey is a smooth one from day one. All our CSMs are veterans of AQ, many are CFSP-certified, and with more than 40 years of combined experience, they’re knowledgeable not just about our software, but also the industry we serve.
Staying on Course
Your CSM will continue to support you with the information you need to grow your AQ IQ and maximize all the capabilities of AQ including other products and services that can help your business. Those resources include customized online training sessions and webinars, scheduling a one-on-one conversation, and a variety of content resources so you can connect with AQ in the way that works best for you.
Keeping You (and Us!) on Track
The customer success team is your go-to resource from your first AQ log in to your 1,000th for all your AQ products. Onboarding is just the starting line of being our customer and we'll stay in touch to make sure you have what you need and keep you posted on new ways we can help you. Your CSM is also your first stop to share feedback on our products and how we can improve your AQ customer experience. Your CSM keeps you connected to other AQ departments and makes sure your voice is heard!
In a nutshell, the customer success team is ready to build the roadmap to AQ success with you. If you have questions, or you just want to connect with your company’s customer success manager, email customersuccess@aq-fes.com. We are here to help as we all navigate this time together.
