October 10, 2017

Expanded Role for AutoQuotes’ Recognized Support Department

To better serve you, AutoQuotes has reorganized and streamlined previously separate functions into a centralized Customer Support department. Our Customer Support department is now your “one-stop-shop” for all your AQ account questions and technical needs.

With its consistently maintained 99 – 100 percent satisfaction rate, Customer Support will continue to handle all technical questions, training and support for AQ and its features, including:
• The AQ application
• AQ Analytics
• AQ OrderStatus
• AQ Designer Family
• Incoming calls, emails, chats and tickets submitted via the application or AutoQuotes knowledge base.
• API support for contacts, projects, AQ Catalog and OrderStatus
• Integration support for CRMs and ERPs

The Customer Support department has expanded its service skills to all our publishers and subscribers as the single point of contact for:
• Billing and invoicing questions
• User and license management, such as additions, deletions, edits and moves
• Data management, such as projects, contacts and user data
• Company permission management, such as linking companies and data management
• New manufacturer training and account management

Customer Support tracks each interaction to maintain a single thread of communication. This new centralization and its related processes will result in faster, more efficient and more complete responses to your requests and inquiries.

"Meeting our customer’s needs efficiently is what AutoQuotes Customer Support is all about,” said Rob Morgan, AutoQuotes’ vice-president of operations. “The expanded service skills were put in place to create fewer call transfers and reduce the necessity for callers to leave voicemails, and then wait for a response. Empowering our Customer Support team with the knowledge and ability to do more reduces the steps our customers have to take to get help – and that’s better for everyone.”

You can reach our Customer Support department at (866) 452-8324 or support@aqnet.com. Support is available Monday through Friday from 8 a.m. to 6 p.m. ET. After-hours emergency support is available Monday through Friday from 6 p.m. to 8 p.m. ET, and Saturday and Sunday from 8 a.m. to 8 p.m. ET.

To see our Customer Support team honored for their work during Hurricane Irma, click here:

Let’s Talk

To learn more about publishing with AutoQuotes, subscribing to AutoQuotes, questions about our products and solutions, or to schedule a demo contact the AutoQuotes sales team at sales.uk@aq-fes.com

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