AutoQuotes will no longer provide customer support or technical fixes for AQ applications running on Windows XP or Windows Vista operating systems, effective Friday, Dec. 8, 2017. As an AQ subscriber, you can continue using these systems if you would like, but AutoQuotes Customer Support will no longer respond to issues or technical difficulties related to Windows XP or Windows Vista as of that date.
Microsoft ended its mainstream Windows XP support in 2009, with extended support ending in 2014. Vista support ended in 2012, with extended support ending earlier this year. According to Microsoft:
- PCs running Windows XP after April 8, 2014, are not considered secure.
- Vista operating systems running after April 11, 2017, are vulnerable to viruses and hackers even if you have a good anti-virus software utility installed.
The AQ application, its features and products are not running as smoothly or efficiently on XP and Vista as on current, supported operating systems. This has led to AQ user technical difficulties and overall poorer customer experiences that are outside of our control. Unfortunately, this means that while our Customer Support department spends time responding to XP and Vista issues, they aren’t always able to provide the assistance needed to resolve the problem.
As AutoQuotes releases new products and features, this situation will only get worse. It is in the best interest of all our subscribers that we dedicate our resources to the AQ application on updated, supported operating systems to deliver the best customer service possible. For the current AQ software system requirements, click here.
Microsoft provides options and resources for:
- Upgrading the operating system of your current PC
- Selecting a new PC with the most current operating system (Windows 10)
For those of you running XP:
What is Windows XP end of support?
For those of you running Vista:
What is Windows Vista end of support?
To the extent we can be of service for your questions on XP or Vista before Friday, Dec. 8, 2017, you can contact our Customer Support department at (866) 452-8324 or support@aqnet.com. Support is available Monday through Friday from 8 a.m. to 6 p.m. ET. After-hours emergency support is available Monday through Friday from 6 p.m. to 8 p.m. ET, and Saturday and Sunday from 8 a.m. to 8 p.m. ET. Our Customer Support department handles technical questions, training and support, as well as licensing and account management questions.